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Shipping Policy

On average, our U.S. customers receive their order within 5 - 10 business days from their order date & international orders usually receive their order within 10 - 16 business days. Due to COVID-19 gov. regulations globally with customs, international orders are currently seeing delays that vary & can be more than 30 days in special circumstances. Thank you in advance for your patience during this time & for supporting our business. *NOTICE* Please refer to our Covid-19 page for more updated information regarding shipping processing time and fulfillment.

 

Shipment Processing Time

We keep our quality high, designs detailed & authentic, and prices fair with our ethical & eco-friendly process of making your one of a kind, custom crafted garment in the U.S. after you order. This process usually takes 2 - 5 business days. 

 

Shipping Rates & Delivery Estimates

Otaku Action currently offers free worldwide shipping for all orders!

The shipping time depends on your location. Once your custom garment is shipped, you'll receive a tracking link & shipping takes about 2 - 5 business days for standard shipping time in the U.S. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

International shipping on average take 10-16 business days to arrive.

 

Shipment Confirmation & Order Tracking

Otaku Action ships with USPS Priority Mail. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number(s) will be active within 24 hours. Once shipped, you will receive your order in 2 - 5 business days. 

Every order has shipping insurance.

 

Customs Duties and Taxes

Otaku Action is not responsible for any customs and taxes applied to your order. All fees (tariffs, taxes, etc.) imposed during or after shipping are the responsibility of the customer.

 

Damages

Otaku Action is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

Otaku Action currently offers free worldwide shipping! Please note that your order delivery varies depending on your location. All international orders are shipped Delivery Duties Unpaid (DDU). Customs, duties, and taxes are not included in the item price or shipping cost at checkout. The customer is responsible for all customs duties, taxes, and fees upon delivery.

Otaku Action currently offers free worldwide shipping. International shipping on average take 10-16 business days to arrive.

 

You'll always get a brand new, authentic & freshly printed in the U.S. Otaku Action apparel piece. We do not "drop ship" pre-made clothing from outside of the U.S. like many other companies do. You can not find Otaku Action clothing anywhere else but our website. If you find something similar, just know it's not our custom design or quality.

If you have any questions regarding our shipping policy please don't hesitate to email us! Support@OtakuAction.com